Toyota Insurance Management Solutions Privacy Statement
Effective date: October 7, 2020
Toyota Insurance Management Solutions (“TIMS,” “we,” or “us”) values its relationship with you and is committed to protecting your privacy. This Privacy Statement (or “Statement”) describes our privacy practices as they relate to the information we collect from and about you on our website (toyotaims.com) and mobile application (collectively, our “Website”) and from other sources as described below, such as via email or our customer call center. This Policy applies to our prospective, current and former customers, as well as other visitors to our Website.
We encourage you to read our Privacy Statement carefully. Should you have any questions or concerns, please contact us at firstname.lastname@example.org or via the Contact Information listed below.
When you choose to interact with our Website in any way, you agree with the privacy practices set forth in this Statement. As such, please do not use our Website unless you have read and agree with the terms below. (This Statement does not apply to data we collect from and about our employees.)
We may update this Statement from time to time by posting an updated Statement on our Website and updating the “effective date” at the top of this page. We encourage you to stay informed of our privacy practices by visiting this area of our Website frequently. Your continued use of our Website after we make any changes means that you consent to those changes.
Our Website may include links to other websites that we do not maintain and whose privacy practices may differ from ours. This Privacy Statement applies only to TIMS’ processing activities and does not apply to the processing activities associated with any other websites. Once you click on a link to another website, you are no longer using our Website and this Statement does not apply to how the operator of the other website may collect, use and disclose your information.
1. What Information Do We Collect About You?
2. How Do We Use Your Information?
3. With Whom Do We Share Your Information?
4. Your Privacy Controls
5. Cookies and Similar Technology
7. Children’s Information
8. Contact Information
We collect a few categories of information from and about you for the purposes described in this Statement. Some of the information we collect may identify you and may not be publicly available. We may collect information directly from you or from others.
The types of information that we may collect include:
All of the above information—except for Website activity information—is referred to as “Insurance-Related Information.”
If you provide us with information regarding another individual, you represent that you have that person’s consent to give us his or her information and to permit us to use the information in accordance with this Statement.
Job applicants may also provide us information as part of their employment application that includes such things as the applicant’s name, email, social media profile, resume, and cover letter. We do not use this information for any purpose other than to evaluate the individual for employment with us. Job applicants may provide additional information for routine background checks to a third party provider of such services, under specific privacy terms and consents that will be provided at the time of collection.
We use the information we collect for the following purposes:
We may also use information we collect as we believe to be necessary or appropriate for certain essential purposes, including:
We may aggregate, merge, or enhance the information we collect from and about you with information from other sources, including, for example, consumer reporting agencies and the automated means discussed in Section 5 below.
We may also use or share your information in an anonymized or aggregate manner for many purposes such as research, analysis, modeling, marketing, and advertising, as well as improvement of our Website, products or services.
In addition, if you have agreed through our affiliated companies to allow your vehicle driving data to be evaluated for insurance purposes or have applied for or obtained usage-based insurance, affiliates of TIMS may collect and analyze information from your vehicle, such as geo-location and driving behavior data (Vehicle Driving Data). Such information may be shared with insurance companies to quote, underwrite, or rate your policy, but only with your permission.
We will not disclose your personal information to third parties without your consent, except in the following circumstances.
At your request, we may disclose your information to insurance companies in order to obtain an insurance quote, policy or other service.
We may also share your information as permitted by law, including, for example, with:
Where appropriate, we will limit sharing of your information in accordance with the choices you have provided us and applicable law.
Accessing and Correcting Your Information
If you would like to review the information that we have collected about you or request that we make any corrections to it, please contact us in writing at the address listed below in Section 8. You must include your full name, mailing address, and policy number (if applicable), in addition to an explanation of the kind of information that you would like to review or correct. We will do our best to respond promptly to any such request.
TIMS operates as an independent insurance agency. Insurance-Related Information collected from individuals by TIMS is treated in accordance with federal privacy laws including the Gramm-Leach-Bliley Act (GLBA) and Fair Credit Reporting Act (FCRA), as applicable. TIMS does not generally maintain personal information about customers or Website visitors other than Insurance-Related Information, and therefore consumer disclosure and deletion requests as specifically provided by the California Consumer Privacy Act (CCPA) are not applicable. Customers and other Website visitors can turn off tracking cookies used on our Website (which the CCPA may view as a “Do Not Sell” request) using the link at the end of Section 5 below.
TIMS does not provide a financial incentive or a price or service difference to customers in exchange for the retention or sale of their personal information (although you can direct us to share your customer information and driving data with one or more of our insurance carriers to receive discounted policy offers based on your driving record). We may send promotions or offers to customers or other individuals who subscribe to marketing communications (as provided in the next paragraph), and unless a customer has opted out of such communications, the customer will continue to receive such notices irrespective of whether any information privacy request described here has been submitted. TIMS does not offer financial incentives to deter customers from making such requests. TIMS may not, and will not, discriminate against any customer for exercising their privacy rights, including those provided by applicable laws.
Unsubscribing from Our Marketing and Promotional Communications
You may also unsubscribe at any time from our marketing and promotional email newsletters by following the “Unsubscribe” link in the email. If you would like to unsubscribe from all such communications now, please click here. You can always re-subscribe to these communications by signing up to receive them again, entering a contest or other promotional event, or opening a new account.
Please allow up to 2 weeks for us to process your unsubscribe request. Once unsubscribed, you will no longer receive our marketing or promotional emails. However, we may still communicate with you as permitted or required by law, including, for example, about our services and your policy or to convey legally required notices.
Consumer Report Information
You can opt out of us sharing your consumer report information with our affiliates for their own marketing purposes. To exercise this right, you may contact us at email@example.com or at the Contact Information below.
When you visit our website, open an email that we send you, or interact with us on social media platforms (e.g., Facebook), we may also automatically collect information about you by automated means. In some instances, we may also allow third party advertisers and service providers to collect information about you through automated means. Some of the technologies behind this automated collection include:
Such technologies may permit collection of data elements such as demographic data, browser type, MAC address and other unique device information, operating system type and settings, domain, the address of the web page that linked you to our Website, IP address, pages visited, whether you have visited us before or are new to our Website, activities conducted on a particular webpage (such as search queries), and the day and time of your visit. If you access our website from a mobile device, we may collect location information using GPS, cell tower, Bluetooth, or WiFi signals.
At this time, we do not honor “do not track” signals from any website browsers because there is not yet a common agreement about how to interpret these signals.
While most web browsers offer settings that will allow you to disable or delete cookies, if you do so, you may not be able to use our Website fully. If you make this change after you have visited our website, you may also have to manually delete existing cookies from your computer or other device. Should you choose to delete or disable our cookies, other technologies such as web beacons will still detect your visits to our Websites, but the information they generate will not be associated to you.
Our Website may also contain embedded plugs-ins, widgets, pixels, or other programming associated with various external social media platforms. When you encounter those embedded objects, your web browser may establish a direct connection to the social media platform’s services and in doing so, share information such as your behavior while browsing our Website, your public profile, and content you may have posted publicly. This Policy does not apply to the privacy practices of external social media platforms.
We also participate in interest-based or behavioral advertising. This means that you may receive advertising on our website or other websites that are tailored to how you browse. Learn more about such advertising, including how to opt-out, at https://www.aboutads.info/.
Opting Out of Tracking Cookies: Customers and other Website visitors can turn off tracking cookies used on our Website (which the CCPA may view as a “Do Not Sell” request) by clicking *here. TIMS only shares personal information with vendors and others described above for purposes identified in this Statement, but Website activity information collected by those providing cookies, pixels or other third party technologies on our Website could potentially be used by those vendors for their own purposes, some of whom may be able to associate such information with you based on other information they have collected independently (not from TIMS). When you opt-out as provided above, we will endeavor to block such sharing.
We take reasonable steps to secure your information from unauthorized use, disclosure, alteration and destruction. This includes restricting access to information to our employees and others who we believe must use it to deliver our products or services to you. Since email cannot be secured completely against unauthorized interception, we ask that you please not use email to send us any nonpublic personal or confidential information.
We do not knowingly collect or request information from any person under the age of thirteen (13). If you are under the age of thirteen (13), you are not permitted to use our Website and should not submit any information to us. If you believe that a person under the age of thirteen (13) has provided us with his or her personal information, please let us know by contacting us at firstname.lastname@example.org or via the Contact Information below and we will take all reasonable steps to delete their information immediately or as otherwise required by applicable law.
If you have any questions, concerns or complaints about the manner in which we collect, store, use or disclose your information, please contact us at email@example.com or by mail at:
Toyota Insurance Management Solutions
21061 S. Western Ave., Suite 200
Torrance, CA 90501